This add-on coverage will replace your remote if it suffers a manufacturer defect for five years from your date of purchase. In any event you experience an issue with your new remote purchase and you have this coverage simply contact us to start a claim with your original invoice/order ID. When approved, send the old one back to us and we will replace it with a new one free of cost and cover the new outbound shipping (the buyer is responsible for return shipping)

* This warranty coverage is valid for the replacement of one remote only per purchase (split king bases with two remotes would require two warranty coverages to be active) and must be added to your order at the same time as your remote purchase to become active. If you use this coverage and then the second remote becomes defective, contact us and we can look into selling you a new remote at wholesale. We use unique identifiers on every remote that we sell so make sure that all stickers or labels on the remotes stay intact to ensure coverage. Also you must keep a copy of your original sales invoice as proof of your purchase. This remote does not cover accidental damage such as any moisture damage or dropping damage. If a remote is returned and we determine that the item has been abused, we are happy to offer one courtesy replacement at our wholesale cost to help out.

Because remotes are discontinued all the time, in the event that the manufacturer no longer makes your remote we would cover the cost of an equivalent replacement remote. In some cases, manufactures will discontinue products but let us buy one more box at an inflated price. In a case where we have a limited supply, we reserve the right to substitute a replacement for a basic conversion kit or you can pay the difference between it and the OEM remote value. If no replacement remote is available then we will cover the cost of a new remote which could be used with a new processor unit and conversion kit. You would be responsible to cover the cost of the conversion control box (generally $100-200 depending on the brand). If there is no available replacement we will refund the $79 as a courtesy. If you don’t want to spend the money on a new conversion kit we can refund half of the cost of the protection plan as a courtesy.

If you have any questions on this coverage contact us directly! This is a service that we provide in-house and assume all risk in order to offer it at a great value to our customers!